iECHO now enables organizations to re-engage dormant participants in their participant groups. Organizations can take action as needed, reach out via email, mark a participant as active again to resume reminders, or remove them from the participant group to free up a spot for others.

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Topics covered in this article:

When are participants marked dormant?

How to access dormant participants?

How to re-engage dormant participants?

How to ensure data sanity (remove dormant participants)?

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When are participants marked dormant?

Participants are automatically marked dormant after they miss sessions based on the criteria below:

• Weekly run sessions (weekly sessions scheduled using the repeating schedule) – after 12 unattended sessions
• Monthly run sessions (monthly sessions scheduled using the repeating schedule) – after 10 unattended sessions
• Regular / Ad-hoc sessions (repeating feature is not selected while creating the participant group, ad hoc sessions are created) – after 15 unattended sessions

Note: Dormant participants stop receiving automated session reminders, though their access to the platform, its resources and sessions remains unaffected.